This Service Level Agreement describes the general service, availability, maintenance, communication, and support expectations associated with the EditGene platform.
EditGene is an educational scientific platform focused on gene editing, genome engineering, CRISPR technologies, and related molecular biology concepts.
This SLA provides a general framework for understanding the expected operation of the platform and the way service-related issues may be handled.
EditGene aims to keep its website and educational resources accessible and operational on an ongoing basis.
The platform is intended to remain accessible through standard web browsers and supported internet connections.
Educational pages and scientific resources are made available according to the current structure and operation of the platform.
EditGene works to maintain continuity of access but cannot guarantee uninterrupted availability at all times.
Maintenance may be required to improve platform performance, security, reliability, functionality, or scientific content.
Planned or routine maintenance may temporarily affect access to certain pages or functions. Where practical, significant maintenance activities may be communicated in advance.
Emergency maintenance may be performed without prior notice when necessary to protect the platform or restore service.
Users may contact EditGene regarding platform-related questions, technical issues, educational resources, or other matters related to the website.
EditGene will review submitted requests and respond when appropriate. Response times may vary depending on the nature, complexity, and volume of requests.
A service incident may include temporary website unavailability, technical errors, broken functionality, or unexpected interruptions affecting access to the platform.
Technical issues may be identified through monitoring, internal review, or user reports.
The issue may be reviewed to determine its scope and possible impact on platform access.
Reasonable measures may be taken to restore affected functionality or access.
EditGene provides educational scientific information for learning and informational purposes. Scientific content may be revised, updated, reorganized, expanded, or removed as the platform evolves.
Content availability does not constitute a guarantee that every scientific topic, resource, reference, or educational material will remain permanently available.
Platform availability may be affected by circumstances outside EditGene’s reasonable control.
EditGene may update this Service Level Agreement when necessary to reflect changes to the platform, its infrastructure, support processes, or service model.
The latest version published on the website represents the current version of this agreement.
EditGene aims to provide a stable and accessible environment for exploring modern gene editing and genome engineering technologies.